Refund Policy

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Refund Policy

If you have any questions please contact us.

At Basic Builder LLC ("Basic Builder," "we," "us," or "our"), we strive to provide excellent services to our clients. This Refund Policy outlines the terms and conditions under which refunds are issued for our services. By using our services, you agree to this Refund Policy.

1. Refund Eligibility

  • 30-Day Full Refund: We offer a full refund on website subscriptions if you cancel within the first 30 days of your initial subscription. Any once-off fees, if applicable, are non-refundable.
  • No Further Refunds: After the initial 30-day period, website subscriptions continue to auto-renew each perod on a monthly basis for the same period as prior, and no refunds will be issued for subsequent billing periods.
  • Non-Refundable Items: All one-time setup costs, additional elective design fees, custom development fees, domain purchases, professional email services, Microsoft 365, Google Workspace services, marketing apps and add-ons, and marketing services and related items are non-refundable.

2. Non-Refundable Items

The following items and services are non-refundable:

  • One-time setup costs
  • Additional elective design fees
  • Custom development fees
  • Domains
  • Professional email services
  • Microsoft 365 services
  • Google Workspace services
  • Platform App Subscriptions
  • Platform Services
  • Platform Add-ons

3. Cancellation Process

To cancel your site plan subscription, please follow these steps:

  1. Email Cancellation Request: Send an email to info@basicbuilder.co with your cancellation request.
  2. Notice Period: Ensure your cancellation request is sent at least 7 days before the start of the next billing period.
  3. Confirmation: Upon receipt of your cancellation request, we will confirm the cancellation via email.
  4. End of Subscription: Your subscription will continue until the end of the current active subscription period, at which point your products, services or add-ons will become unavailable and, if applicable, your website will be unpublished.

4. Refund Process

  • Processing Time: Refunds will be processed to the original payment method within 14-21 days from the date of confirmation of your refund eligibility.
  • No Partial Refunds: We do not offer partial refunds. However, we reserve the right to issue partial refunds at our discretion should we deem it necessary.

5. Dispute Resolution

If you have any disputes or complaints regarding our refund policy or process, please contact us directly. We are committed to resolving any issues promptly and fairly. You can reach us at:

Basic Builder LLC
info@basicbuilder.co

Our standard process for handling disputes involves:

  1. Initial Contact: Contact our customer support team with your dispute or complaint.
  2. Review and Response: We will review your issue and respond within a reasonable timeframe, typically within 7 business days.
  3. Resolution: We will work with you to resolve the issue to the best of our ability. This may include offering alternative solutions or, in rare cases, issuing a refund if deemed necessary.

6. Changes to This Policy

Basic Builder LLC may update this Refund Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the new policy on our website and updating the date at the top of this page. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Basic Builder LLC
11042 Alpharetta Hwy, Roswell, GA 30076, United States of America
info@basicbuilder.co

By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.